This hotel is located in a stunning little bay at the prestigious Playa del Carmen enclave on Mexico's eastern Caribbean shore. Playa del Carmen town centre is a 5-minute walk away, and Playa del Carmen's 5th Avenue is a 15-minute walk away. The hotel is near an extraordinary variety of attractions such as Akumal, Xcaret and Xel-Ha. It is also very close to famous Mayan archaeological sites such as Tulum, Chichen Itza and Coba. This elegant resort has a beachfront location, surrounded by a lush tropical mangrove forest and with views of the island of Cozumel.
Room Service – Included. Service charge of $5 usd per delivery applies. Family Concierge categories will have the service included with no extra fee.
A supplement applies to book Bali Beds located at La Perla or La Esmeralda swimming pool area.
As a result of local government measures and guidelines put in place by services providers – including hotels and ancillaries – guests may find that some facilities or services are not available.Please visit https://static-sources.s3-eu-west-1.amazonaws.com/policy/index.html for further information
Year of construction: 2011
Year of most recent renovation: 2011
Total number of rooms: 881
Number of floors (main building): 1
Annexe (s): 8
Number of floors (annexe): 4
Junior suites: 556
Suites: 321
Disability-friendly rooms: 4
hotel
American Express
MasterCard
Visa
City centre: 3 Km.
Airport: 51,2 Km.
Harbour: 3,6 Km.
Beach: 0,1 Km.
Golf course: 2,9 Km.
Entertainment Area: 3,2 Km.
Wheelchair-accessible
Car park
24-hour reception
Check-in hour: 15:00:00-00:00:00
Check-out hour: 00:00:00-12:00:00
Late Check-out (*)
Mobile phone coverage
Wi-fi
Room service (*)
Laundry service
Launderette
Medical service (*)
Babysitting service
Multilingual staff
24-hour security
Bellboy service
Air conditioning in public areas
Smoke detector
Hotel safe
Currency exchange facilities
Cloakroom
Lift access
Shop
Gym
Golf desk
Private beach area
Café
Bar
Restaurant: 14
Non-smoking area
Smoking area
Poolside snack bar
Banquet hall
Swim-up bar
Air conditioning in Restaurant
Conference room: 14
Meeting room: 1
Projector (*)
Conference hostess (*)
Photocopier (*)
Business centre
Audio-visual equipment rental (*)
Sun loungers
Parasols
Kids’ club
Entertainment programme for adults
Entertainment programme for children
Theatre / auditorium
Game room
Sauna
Steam bath (*)
Hot tub
Massage (*)
Spa treatments (*)
Beauty salon (*)
Spa centre
Breakfast buffet
Buffet lunch
À la carte lunch
Buffet dinner
À la carte dinner
All inclusive
All inclusive with alcoholic drinks top brands
Gluten-free meals
Vegetarian meal
Snacks
Identification card at arrival
Minimum check-in age: 18
Aqua fit
Jet ski (*)
Diving (*)
Aerobics
Beach volleyball
Golf (*)
Meliá - Stay Safe with Meliá
Shower
Hairdryer
Toiletries
Bathrobes
Slippers
Make-up mirror
Telephone in the bathroom
Wi-fi
Direct dial telephone
Cable TV
CD player
DVD player
Pay movies
Background music
Minibar
Tea and coffee making facilities
Ironing set
Centrally regulated air conditioning
Individually adjustable air conditioning
Safe
Terrace
Wake-up service
Turndown service
Desk
NO Smoking rooms
Smoke detector
Housekeeping
NO Children share the bed with parents
NO Extra beds on demand
NO Cot on demand